Delivery Information

Return Policy

The terms and conditions described in this policy apply to all products purchased from the "GIANKO" online store in Greece via the internet at gianko.gr.

Order cancellation

There is a possibility to cancel the order in the online store.

To cancel your order, you can either send an email to: info@gianko.gr, or call our call center at 2810-285096 (charged accordingly) with the pricing policy of your telecommunications provider).

In case you have already paid for your order and your order has not been placed with the transport company, then we will refund you the corresponding monetary value immediately, in the same way you made your transaction.

In case your order has been placed with the transport company, then the The refund of the canceled order will be made in the same way you made your transaction as soon as the products are returned to "GIANKO" and you will be charged the shipping cost, which will be deducted from the relevant refund.

Transfer of order or returned products

Receipt of returned products can only be made from the address you stated from the beginning for their shipment and which you have indicated to us in writing.

You agree to give "GIANKO" as much detail as possible about the delivery or delivery address of the goods, for example floor, difficulties of access of the carrier / courier , existence of an elevator, information for narrow stairs, etc., in order to facilitate the process of delivery / receipt from the place that you will indicate to us.

You agree that there will be appropriate access to the place for the reception of returned

If the carrier / courier considers that the receipt of the products in or from the place you indicate, may cause damage to your property or the transported products, he will inform you orally and will record it. on the delivery or receipt form. You can instruct the cooperating transport company / courier to collect the products despite this instruction, however we will not be responsible for any damage that may be caused to your property or goods as the collection and packaging of the products will be done properly attention and care.

In case of return (due to withdrawal or change) you agree to give the partner all the products you wish to return, including all parts and components.

Upon receipt of the returned products by the carrier you will sign a receipt form to certify that the delivery to the carrier has taken place. The receipt form will be given to you by the cooperating carrier / courier.

If you are not able to be present at the time of receipt of the goods from the premises, you can appoint a representative who will undertake this process on behalf of your. This representative must be an adult and able to supervise the receipt of your products on your behalf.

The consumer has the right to withdraw unjustifiably within 14 calendar days of receipt of the product according to L.2551 / 1994 (as amended by K.Y.A. Ζ1-891 / 2013).

Return of value of returned products 

If you meet the return conditions, we will refund the amount corresponding to the value of the goods you return reduced by the value of the shipping costs in case of withdrawal or change of mind, except in the case of products proven to be defective. 

Refunds are always made in the same way you made the initial transaction and within 15 days of the return of the returned products in excellent condition shipped by the company.

Refund of the price of the returned products will be realized as soon as possible. In any case, it will take place after you inform us in writing about the return request of the products within 15 days from their delivery to your place and we accept their return as well as if our products have been delivered by the cooperating transport company / courier.

Exceptions to the right of withdrawal

The right of withdrawal does not apply in the event of damage or loss of components through the fault of the customer.

Returns are not accepted on toiletries and toiletries.